Paid for something you
never got?
Let's get it back.
When a merchant takes your money and won't deliver — or won't answer — you still have rights. We help you identify who charged you and walk you through filing a chargeback with your bank, step by step. It's free, and you don't need an account.
- 120 days
- Typical window to dispute
- $0
- Cost to use this guide
- 3 steps
- From charge to filed
Your dispute
Order never arrived · merchant unreachable
- Charge identified Done
- Merchant contacts found Done
- 3 File with your bank You're here
Three steps, and we're with you for each one
You don't need to know the jargon. Start where you are — even if all you have is a confusing line on your statement.
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1
Identify the charge
Search the exact text from your statement or the company name to find out who actually billed you.
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2
Get the right contacts
We surface the merchant's real support details so you can try them first — and document that you did.
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3
File and get your money back
Follow the step-by-step dispute guide for your bank or card, with the evidence you need to win.
Merchant gone quiet? That's exactly what chargebacks are for.
A chargeback lets your bank reverse a charge when a seller doesn't hold up their end — no product, no service, no reply. You don't have to convince the merchant. You just have to make your case to the bank, and we'll show you how.
Start my chargeback- Ordered something that never shipped
- Charged after you canceled
- Billed for a subscription you can't cancel
- A charge you flat-out don't recognize
Not sure who charged you? Start here.
Match the mystery line on your statement to a real company, then grab everything you need to dispute it.
Learn the basics
New to all this? Read what a chargeback is and how to file one.
Ready when you are.
It takes a few minutes to start, and we'll stay with you through filing. No account, no cost.